Communications Section

The Paradise Valley Police Department Communications Section is staffed 24 hours a day, seven days a week by highly trained professionals who answer 911 and non-emergency calls while also dispatching Paradise Valley PD officers.  Five Police Dispatchers, one Lead Police Dispatcher and one Communications Manager make up the Communications Section of the Paradise Valley Police Department. These seven Dispatchers are the first of the first responders helping citizens.


What to Expect When You Call the Paradise Valley Police Department

If you have an in progress life-threatening emergency such as a serious injury or illness, or you witness a crime that is in progress, or has just occurred, dial 911. If the reason for your call is not an emergency, call the "Crime Stop" non-emergency number (480) 948-7410.
  • You will be asked to provide your address, name and a contact phone number
    • Have every family member learn their home address
    • Be aware of where you are when you are not at home
  • Be prepared to briefly describe the reason for your call and answer any questions
  • Please stay on the line until the call taker notifies you it is okay to hang up
  • Be patient; at times the Dispatcher may be assisting others. However, your call is very important to us and will be handled as quickly as possible
Please do not call 9-1-1 to ask for the non-emergency number.  
 
 

What If I Call 911 By Mistake?

If 911 is accidentally dialed, please remain on the line to advise the Dispatcher that it was accidental. You will be asked to provide your location and give verbal confirmation that you do not have an emergency. If you hang up prior to confirmation, the Dispatcher will have to call you back which can interrupt the process of other incoming emergencies. 
 
If you are ever in a situation where it is not safe to speak on the phone, you can utilize TEXT-to-9-1-1 by sending a text message from your cell phone to the number 9-1-1. Similar to when calling you will be asked to provide your exact location and a description of your emergency. Reply as best you can to any questions asked of you. For more information on text-to-911 click here.
 
 

Additional Resources

Though we love when our citizens call in, there are some things that are best handled by other Town Departments or other agencies.  We have put together a list of the most requested numbers: