Support Services Associate – Position Available

Location: 860 Durlach Road - Stevens, PA

Part-Time – Monday to Friday 11:30am to 3:30pm (AM/PM shift schedule is flexible - 4 hour shift, not to exceed 20 hours a week)

Job Overview:
The NLCRPD is seeking a highly motivated Support Services Associate (SSA) to join our team. As the first point of contact for callers or walk-ins, you will play a crucial role in providing exceptional customer service and ensuring smooth operations as an SSA. The ideal candidate will have strong organizational skills, as well as excellent communication abilities, able to handle high-stress situations and always maintain confidentiality.   

• Part Time Receptionist/SSA Responsibilities:
  - Greet and welcome visitors in a professional and friendly manner
  - Answer phone calls on a multi-line system, take messages, manage email, open/prepare mail, receive payments for permits and reports, make necessary cash change and document. Consistent data entry, filing, faxing, scanning, familiar with an all-in-one copy machine.
  - Schedule appointments and manage calendars if requested.
  - Provide support such as document preparation, letters, etc.
  - Handle customer inquiries and provide accurate information or direct them to the appropriate person or dispatch center.
  - Maintain a clean and organized reception area and appearance, dependable attendance and transportation.
• Part Time Receptionist/SSA Experience:
  - Previous experience as a receptionist or in a similar role is preferred
  - Knowledge of front desk procedures and customer service principles
  - Strong organizational skills with the ability to multitask and prioritize tasks effectively, manage multi-line phone system
  - Proficient in using Microsoft Office Suite (Word, Excel, PDF, Outlook)
• Skills:
  - Exceptional customer service skills with a friendly and professional demeanor
  - Strong communication skills, both verbal and written
  - Ability to handle difficult situations with patience and professionalism
  - Ability to work independently as well as part of a team
• Must possess a valid PA Driver’s License, complete and pass a criminal background check and investigation to include fingerprints and security training.  

Pay: $21.00 - $23.00 per hour

Expected hours: 20 per week (max)

Schedule & Benefits:

• 4-hour Shift
• Day shift, Monday to Friday from Noon to 4pm (flexible)
• No Weekends
• Paid Federal Holidays (56hrs), Sick Time (20hrs), Personal Time (8hrs), and Twenty (20) hours of Vacation after 1 year

Email a cover letter and resume to NLCRPDadmin@nlcrpd.org – OR – mail to:

NLCRPD

SSA Applicant

860 Durlach Road

Stevens, PA 17578

Deadline for application is April 3, 2026, at 3:30 PM